FactorySIAgentic SAP support system

For manufacturers on SAP ECC and S/4HANA

24/7 support

Let agents run your SAP support.

When an SAP process breaks, the plant stops. FactorySI's agentic team finds the root cause in your custom code, configuration and data, builds a lasting solution, tested end to end, and leaves you one step: approve it, and the ticket closes. No waiting for a consultant.

Book an assessment See how it works
FactorySI Cases
Search cases and documents
KU
Cases/Manufacturing (PP)
Production order settlement issue, ready for your approval CASE-0412, illustrative case with synthetic data
Awaiting approval
ModulePP, CO
SystemLive, unchanged
Root causeConfirmed
Independent reviewPassed
TestsPassed
Overview Evidence Fix Related paths Tests Approval
Hypotheses
HypothesisWhat was checkedStatus
Final confirmation missingConfirmationsRefuted
Settlement rule invalidSettlement rulesRefuted
Report keeps only the last periodCustom report logicConfirmed
The report keeps only the last period of each range. With the fix, range totals match the ledger in testing.
Activity
Picked up from helpdesk, routed to PPService desk team
Live system checkedManufacturing (PP) team
Cause confirmed, review passedIndependent review team
3 related processes checked, fix testedQuality and test team
Waiting for your approvalProcess owner
Illustrative pilot workflowRequest changes Approve

Swipe to explore the screen

Illustrative screen with synthetic data. The design-partner facts below come from real tickets.

Why FactorySI gets it rightAn agentic team that takes actions to close your SAP tickets.
Root cause, not symptomsEvery answer backed by evidence from your live SAP, and checked by an independent review agent.
Grounded in your SAPYour custom code, configuration and past cases, in one living knowledge graph.
Automates on top of your SAPWorks through your data, code and SAP GUI, on ECC or S/4HANA. No migration.
Governed by designEvery fix tested with the processes it touches. Nothing goes live without your review and approval.
Proven with our design partner
Multi-plant manufacturerMultiple companies and plants on one SAP S/4HANA
Live on real ticketsRoot causes diagnosed from the live SAP helpdesk
The whole value chainAcross SAP core modules, from logistics to finance

Built for the manufacturing value chain

From the production order to the month-end financial close, the SAP issues that cost the most are rarely standard. They hide in the custom code, configuration and local ways of working that make your SAP yours, and surface at the worst moment. FactorySI solves them 24/7, before they stop a line, a delivery or the close. That is operational resilience, around the clock.

Procure to payMMFI
Typical tickets
  • Purchase orders stuck in release
  • Goods receipt and invoice do not match
Materials and purchasingThe right materials, on time.
Material availabilityPO cycle time
Plan to producePPMMQM
Typical tickets
  • Orders that will not release, confirm or settle
  • Inspection lots that hold stock back
OperationsLines keep running.
Less unplanned downtimeFewer workarounds
Order to cashSDEWM
Typical tickets
  • Deliveries that will not post
  • Handheld scans rejected in the EWM warehouse
  • Billing and credit blocks
OperationsOrders ship on time.
On-time delivery
Record to reportFICO
Typical tickets
  • Month-end variances nobody can explain
  • Custom reports that disagree with the ledger
FinanceClose on time, with numbers you trust.
Days to closeReport accuracy
Why the same tickets keep coming backThe know-how sits with a few outside consultants. You wait, you often pay per hour on every consulting case in your AMS contract, and the answer leaves with them. With SAP ECC mainstream maintenance ending in 2027, migration projects compete for the same scarce SAP experts.
With FactorySI, the know-how is packaged and continuously improved with every case, across all your plants.

An agentic layer on your SAP landscape

FactorySI works on the SAP you run today, ECC or S/4HANA, on-premise or private cloud: no migration needed, no rip and replace. It captures the know-how nobody wrote down and works each ticket from start to finish, up to your approval.

Your peopleSame tools, same ways of working
Users raise tickets in your helpdesk
Managers follow cases on the dashboard
Your approver makes the one decision
Tickets inStatus outEvidence packet up, approval down
FactorySI AgenticAgentic layer
Your agentic SAP teamThe always-on control plane for SAP work, with you in control of every change
Service deskModule teamsIndependent reviewABAP developmentQuality and testRelease preparationDocumentation
One controlled path, ticket to approval
Pick upTriageInvestigateRoot causeFixImpact checkTestApproveClose
Proof first: every cause backed by evidenceYou decide: nothing goes live without your approval
Manufacturing knowledgeYour plants' SAP know-how, in one place
A living knowledge graph of how your plants run SAPLearns from every case
Process mapHow your plants run each process
Custom codePrograms, reports, enhancements
ConfigurationOrg structure, document types, rules
Roles and proceduresWho approves what, and the local workarounds
Past casesEvery cause and fix, with evidence
SAP integrationData, code and user interface, the way a consultant works
DataYour documents and records, without changing them
CodeYour custom code and extensions
SAP GUISAP GUI for HTML (Web GUI): the same transactions your users run
Understands your SAPBuilds and tests the fix away from live operationsYour team releases it after your approval
SAP landscapeSystem of record: on-premise or private cloud
Your SAP landscapeNo migration needed
ERP core: ECC or S/4HANA
PPProduction planning
QMQuality management
PMPlant maintenance
MMMaterials management
SDSales and distribution
EWM / WMWarehouse management
FI and COFinance and controlling
HCMHuman capital management
Your custom layer across every module: custom code, custom reports, enhancements and user exits. Where tickets often start.
Around the coreFiori and SAP GUIInterfaces: IDoc, RFC, APIsReporting and BWConnected: MES, e-invoicing, banks
SAP platform and tools
Joule AgentsSAP’s agents for standard processes. FactorySI covers your custom layer.
SAP BTPExtensions and integration
SAP Cloud ALM / Solution ManagerMonitoring and change control
Release pathYour usual way to go live
Build
Fix prepared and checked
Test
Fix tested with the processes it touches
Live
You approve, your team releases it to production
Where it growsEnter small, expand with trust
AssessYour SAP landscape, and where the plant loses timeAvailable now
RunDaily SAP support, one approval per changeIn pilot
BecomeThe control plane for SAP work in your plantsOn the roadmap

Swipe to see every layer

Accurate, governed, yours to approve.
Runs in your networkYour SAP connection stays inside your perimeter.
Behind your sign-offNothing reaches production without your approval.
Every step on recordEvidence, decisions and tests, auditable end to end.
Your data stays yoursOnly what a case needs is used, and never to train AI.

Bring agentic SAP support teams to your factory.

Every hour a ticket waits, a line, a delivery or a close waits with it. Start with an assessment of where SAP issues slow your plant.

What you get

SAP functional and development support, 24/7

Your ERP core and custom layer, on ECC or S/4HANA

Every case on record, ready for your approval

Works alongside your SAP partner: they lead the projects, FactorySI keeps SAP running.

Book an assessment or write to admin@medrobot.vn
1Assess

We map your SAP landscape, custom code and processes, and find where the plant loses time to SAP issues.

An uptime risk map of your SAP
2Connect

We connect FactorySI to your helpdesk and SAP together with your IT team. Live today with Zoho Desk; other helpdesks on request.

Fits your helpdesk and SAP as they are
3Go live

Agentic teams take new tickets 24/7 and work through the backlog.

Investigated around the clock, approved by you
4Improve

Every month we review uptime, recurring causes and what to fix at the source.

Root causes fixed, not just tickets closed